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Terms and Conditions

Payment Policy 

Our payment policy is designed to ensure a smooth and secure transaction process for our customers. We accept various payment methods, including credit cards, debit, e-transfer and online payment platforms. All payments must completed within 24 hours after individual sessions and prepaid for group sessions (virtual and in person). Direct billing is available for most major insurance companies.

You are responsible for confirming whether your insurer or employee-benefit plan covers counselling services provided by this counsellor.

 

You are responsible for any fees that are not reimbursed by your insurer or benefits provider.

Receiving a receipt from Lillspace does not guarantee reimbursement.

Information beyond a standard receipt will not be sent to an:

  • Insurer

  • Employer

  • Lawyer

  • Family member

  • Healthcare provider​​

Cancellation Policy 

Our cancellation policy requires a 24-hour for individual sessions. If you need to cancel outside of this timeframe, a fee of $75 will apply. We appreciate your understanding and cooperation in this. Short notice cancellations mean I can't reschedule the time and and I don't get paid.  Thank you in advance for your cooperation. 
 

Ending, Pausing, or Transferring Services

You may end counselling at any time. A planned closing session is recommended whenever possible.

The counsellor may recommend pausing, transferring, or ending services when:

  • Counselling goals have been met

  • The requested service is outside the counsellor’s competence or scope of practice

  • Another service is indicated

  • A conflict of interest exists

  • Attendance or payment issues prevent effective service

  • Safety concerns cannot be reasonably managed

  • The therapeutic relationship is no longer beneficial

  • Continued service would be unethical or unlawful
     

Except where immediate termination is necessary for legal, ethical, or safety reasons, reasonable notice, transition planning, and referral options will be offered when appropriate.

LillSpace cannot guarantee that another provider will be available, affordable, geographically accessible, or accepted by your insurer.
 

Concerns, Feedback, and Complaints

You are encouraged to raise questions or concerns directly with your counsellor or Lillspace so that they can be addressed.  Speaking directly with Lillspace is optional. You are not required to raise your concern with LillSpace before contacting the counsellor’s professional regulatory body.

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You can find more information at the Alberta College of Social Workers ACSW page for clients. Please feel free to reach out if you have any questions need further information! 

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