At LILLSPACE we are committed to protecting your privacy.  This Privacy Policy ("the policy") outlines how we collect, use, and protect your personal information when you visit our website.  By using our Site, you agree to the terms of this Privacy Policy.  Please read through our policy to ensure that you understand what information we collect, use and disclose. If you do not agree to these terms, do not use our website.  
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Changes are ongoing and we encourage you to be informed to any ongoing changes. The continued use of this site, our products, and our services is acceptance of our policies. We reserve the right to make ongoing changes to this policy as necessary.​
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What Information do we collect?
We collect personal demographic details only when you choose to share them with us—typically through direct interactions such as emails, forms, or inquiries. This may include your name, contact information or payment details. We will only access the information you intentionally provide. If you do not feel comfortable providing this information over the website platform and connected interfaces, please contact us at info@lillspace.ca 
 
In addition to this, we automatically collect certain technical data during your visit to our website. This may include your device’s IP address, browser type and version, the pages you visit, how long you stay on those pages, and other diagnostic or usage data. On its own, this type of information (“Non-Identifying Information”) does not personally identify you unless combined with Personal Information. 
 
This data helps us understand how visitors use our site, troubleshoot issues with website functionality, and analyze traffic trends. We may also use aggregated data to understand general user behavior and interest in different parts of our website, which could help guide future improvements or inform advertisers about how users interact with the site or their content.
 

HIA/PIPA Compliance 

To protect your privacy and comply with Alberta’s Health Information Act (HIA) and the Personal Information Protection Act (PIPA), please do not send any personal health information by email or text message.

This includes:

• Your Personal Health Number (PHN)

• Medical or health details

• Identification documents

• Sensitive personal information

Email and text messaging are not secure and may expose your information to unauthorized access. If we require personal or health information from you, we will provide a secure and approved method for sharing it.

If you have questions about how to safely provide information, please contact our office and we will guide you through the appropriate process.

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Limits to Confidentiality 

Child Protection

There are reasonable grounds to believe that a child may be in need of intervention, requiring a report under Alberta child-protection law.

 

Abuse in Publicly Funded Care

A report is required by another applicable law, including certain circumstances involving the abuse of a person receiving publicly funded care or support services.

 

Serious Risk of Harm

There is a serious or imminent risk of harm to you or another identifiable person, and disclosure is reasonably necessary to protect someone’s health or safety.

 

Legal Proceedings

A court order, search warrant, subpoena, or other lawful authority requires the production of records or testimony.

The counsellor may seek legal advice and may attempt to limit the information disclosed where legally available.

 

Professional, Regulatory, or Legal Proceedings

Information is required for a professional-regulatory complaint, investigation, audit, insurer matter, or legal defence, subject to applicable confidentiality and privacy requirements.

 

Administrative Service Providers

Administrative service providers may require limited access to information to perform functions such as:

• Scheduling

• Payment processing

• Secure record storage

• Technology support

• Practice administration

These providers are expected to comply with applicable privacy and confidentiality obligations.

 

Professional Consultation and Supervision

Professional consultation or supervision may be used to support competent and ethical care.

Identifying information will be minimized whenever reasonably possible. Consultants and supervisors are expected to maintain confidentiality.

 

Releases of Information

When you ask Lillspace to share information with another person or organization, the counsellor will discuss:

• What information will be disclosed

• Who will receive the information

• Why the information is being disclosed

• How the information may be used

• How long the consent will remain valid

You may withdraw a release of information prospectively unless the information has already been disclosed or the disclosure is otherwise legally authorized.

 
How we use and store your information
At LillSpace we are deeply committed to safeguarding your personal information and upholding your privacy. We do not share personally identifiable information with third parties, except when it is necessary to carry out specific services you've requested—such as processing payments through secure third-party systems.​ When you contact us—whether by email, through our website, or over the phone—you may provide information such as your name, contact details, or other personal data. This is used for sole purposes reasonably connected to: ​

• Providing counselling services

• Operating the counselling practice

• Scheduling

• Billing and payment processing

• Quality and risk management

• Legal and regulatory compliance

• Continuity of care

Counselling Records 

A counselling record may include:

• Contact information

• Consent forms

• Intake information

• Appointment history

• Clinical notes

• Treatment or service plans

• Correspondence

• Consultation notes

• Releases of information

• Billing records

• Information relevant to the counselling service

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Records will be stored using reasonable administrative, technical, and physical safeguards.

No method of electronic communication or information storage can be guaranteed to be completely secure. If a privacy breach creates a legally reportable risk, Lillspace will take the response and notification steps required by applicable law.
 

Adult counselling records are generally retained for at least 10 years following the last professional-service entry.

Records may be retained for longer where required by:

• Applicable law

• Professional standards

• Professional-liability insurance requirements

• Legal proceedings

• The nature or circumstances of the record

Records involving children or youth require a different retention calculation and a separate consent process.

At the end of the required retention period, records will be securely destroyed. At the end of the required retention period, records will be securely destroyed.

 

Communication, Technology, and Virtual Counselling

Email, text messaging, voicemail, and online booking are intended mainly for scheduling and brief administrative communication.

These communication methods:

• Are not monitored continuously

• Should not be used for emergencies

• Should not be used for urgent clinical concerns

• Should not be used to communicate detailed sensitive information unless specifically arranged with the counsellor

Electronic communication carries privacy and security risks, including:

• Interception

• Messages being sent to the wrong recipient

• Other people accessing your device

• Service-provider access

• Data-storage risks

• Loss of confidentiality

LillSpace will use reasonable safeguards but cannot guarantee complete security.
 
We provide contact options on our website and social media platforms to make it easy for you to reach out with questions, comments, or appointment requests. Messages received are directed to the appropriate team member at LillSpace who will respond as needed, always with discretion and care.  

 

When participating in virtual counselling, you agree to:

• Participate from a reasonably private location

• Use a secure device and internet connection whenever possible

• Provide your current physical location at the beginning of a session when requested

• Provide or confirm an emergency contact

• Tell the counsellor if another person is present or can hear the session
   

Recording, photographing, livestreaming, or using automated transcription or artificial-intelligence note-taking during a counselling session is not permitted unless all participants provide prior written consent.

Virtual counselling may be interrupted by technical problems. If the connection is lost, the counsellor will attempt to reconnect and may contact you using the telephone number on file.
 

If you or the counsellor believes virtual counselling is not appropriate or safe you or the counsellor may terminate the session without notice.  If you are concerned for you safety, please advise your counsellor before, during, and/or after a session so that safety measures can be employed.

 

When appropriate, the counsellor may work with you to develop a safety plan. Such contact will only occur as permitted or required by law and professional obligations. If serious safety concerns arise, the counsellor may contact:

• Your emergency contact

• Emergency services

• A crisis service

• Another person or agency
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If virtual services cannot be lawfully provided in the location where you are physically present, an alternative arrangement or referral may be required.

Occasional Updates​
If you express interest in our services or request information, we may occasionally follow up with updates about our practice, availability, or relevant resources. You will always have the option to unsubscribe or let us know if you prefer not to receive further communication of this kind.  We respect your communication preferences and are committed to ensuring that any contact you receive from us aligns with your consent and comfort.