At LILLSPACE Counselling we are committed to protecting your privacy.  This Privacy Policy ("the policy") outlines how we collect, use, and protect your personal information when you visit our website.  By using our Site, you agree to the terms of this Privacy Policy.  Please read through our policy to ensure that you understand what information we collect, use and disclose. If you do not agree to these terms, do not use our website.  
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Changes are ongoing and we encourage you to be informed to any ongoing changes. The continued use of this site, our products, and our services is acceptance of our policies. We reserve the right to make ongoing changes to this policy as necessary.​
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What Information do we collect?
We collect personal details only when you choose to share them with us—typically through direct interactions such as emails, forms, or inquiries. This may include your name, contact information (email, phone number, mailing or billing address), date of birth, payment details, or other identifiers (“Personal Information”). We will only access the information you intentionally provide.
 
In addition to this, we automatically collect certain technical data during your visit to our website. This may include your device’s IP address, browser type and version, the pages you visit, how long you stay on those pages, and other diagnostic or usage data. On its own, this type of information (“Non-Identifying Information”) does not personally identify you unless combined with Personal Information.
 
This data helps us understand how visitors use our site, troubleshoot issues with website functionality, and analyze traffic trends. We may also use aggregated data to understand general user behavior and interest in different parts of our website, which could help guide future improvements or inform advertisers about how users interact with the site or their content.
 
How we use your information
At LILLSPACE Counselling Services, we are deeply committed to safeguarding your personal information and upholding your privacy. We do not share personally identifiable information with third parties, except when it is necessary to carry out specific services you've requested—such as processing payments through secure third-party systems.​ When you contact us—whether by email, through our website, or over the phone—you may provide information such as your name, contact details, or other personal data. This information is used solely to respond to your inquiries, schedule appointments, or provide details about our services.​
 
Direct Communication
We provide contact options on our website to make it easy for you to reach out with questions, comments, or appointment requests. Messages received are directed to the appropriate team member at LILLSPACE Counselling, who will respond as needed, always with discretion and care.
 
Occasional Updates​
If you express interest in our counselling services or request information, we may occasionally follow up with updates about our practice, availability, or relevant resources. You will always have the option to unsubscribe or let us know if you prefer not to receive further communication of this kind.  We respect your communication preferences and are committed to ensuring that any contact you receive from us aligns with your consent and comfort.